Whether it’s a Fortune 500 company like Alphabet or a local restaurant, all businesses with an information technology (IT) infrastructure will encounter network issues. When a problem arises, though, ...

The final item in our series on open source help desk packages is Information Resource Manager, or IRM. Like most of the other systems we’ve looked at, IRM is a Web-based application that provides ...

It’s no secret that enterprise personnel no longer work in the same manner as they did in the past. The real mystery is why we keep trying to resolve today’s IT issues with yesterday’s processes and ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

The acquisition, which was expected to close by Feb. 1, should strengthen BMC's service management offerings beyond its traditional enterprise customer base. Magic Solutions, with its Magic Service ...

SolarWinds has released a hotfix for a critical Web Help Desk vulnerability that allows attackers to log into unpatched systems using hardcoded credentials. Web Help Desk (WHD) is an IT help desk ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Phishing schemes, viruses, worms, ransomware and spyware ...

One of the features introduced in VMware Horizon 7 version 7.2 was the Horizon Help Desk Tool, which was further refined and enhanced in version 7.3. The Help Desk Tool provides basic help desk ...