What is a loyalty program? It’s a program designed to get customers to come back. That’s different than true customer loyalty, but it’s a pretty darn good start. In our 2024 State of Customer Service ...

My previous column, “Committing to Equity,” discussed how library staffers should approach centering equity authentically when creating programs and services for youth and families. In this column, ...

In the QSR world, offers and rewards are so intertwined that we often talk about rewards when discussing offers. Many platforms that are intended to manage rewards programs have many features to help ...

The indicators of a healthy community encompass more than just trendy fitness studios or organic produce offerings at the local grocery store. The journey toward good health should start within ...

COLUMBUS, Ohio - Thirty-three Ohio schools and districts, including several in Northeast Ohio, will spend $45.9 million in federal funding to improve reading instruction – from hiring coaches to help ...