ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker detailed ...

Agentic AI continues to accelerate the evolution of customer relationship management (CRM) into a more decisive, ...

WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Forrester Research has named Pega a Leader in The Forrester Wave TM: ...

Most founders obsess over product and distribution as they grow, but the real edge lies in building relationship infrastructure that treats every connection as a long-term asset.

Contact management ensures accurate, organized and accessible information for effective communication and relationship building. Contact management is crucial for businesses as it centralizes and ...

Today’s sales landscape is more competitive than ever, and sales professionals need every advantage to get ahead of the competition. Amidst the myriad strategies that sales professionals have employed ...

Small businesses (those with less than 500 employees) make up 99% of businesses in the U.S. and employ almost half of the country’s workforce. Unfortunately, most rely on outdated systems like ...

An effective customer relationship management platform is increasingly becoming a key contributor to business success as we head into 2024, according to Joe Gallick, SVP of national accounts for ...

CRM software is more than a tool to manage customer relationships: it is also a treasure trove of opportunity.

Salesforce's fiscal 2026 fourth quarter, which ended Jan. 31, 2026, was strong. Revenue for the period rose 12% year over year to $11.2 billion. And free cash flow for the full fiscal year climbed 16% ...