The best AI customer service chatbots for businesses in August 2026

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Customer service emerges as an early test of AI’s impact on jobs

The first signs of AI's impact on white-collar jobs are emerging in customer service.
Forbes

Chatbot Customer Service? Not The Way Comcast/Xfinity – Or Most Companies – Do It.

We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...
The Manila Times

Liveops Highlights Shift to Multi-Region Customer Operations Models Backed by New Industry Research

CMP Research finds outsourcing activity growing across nearly every major global region, and Liveops’ work with a leading property and casualty insurance provider shows what that shift looks like in ...

Delight.ai Launches Delight Agent MCP for AI Assistant Access to Live Customer Service Data

New standards-based integration lets Claude, Codex, Cursor and other MCP-compatible AI clients securely query live Delight.ai data using natural language. LAS VEGAS, Aug. 5, 2026 /PRNewswire/ -- ...

Thousands of customer service workers face the ax as AI takes over

In some cases, they’ve already wiped out sizable chunks of their customer service operations, together representing thousands ...

Uber Lays Off 10 Percent Of Its Customer Service Team In Favor Of Using AI

Uber's global customer service network has been hit by layoffs in favor of AI.