Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

You knew the call center industry had taken a turn when your local gas or electric company outsourced its customer service agents to a faraway land. In a quest to lower costs, customer service call ...

Opinions expressed by Entrepreneur contributors are their own. In spite of the popularity of online shopping, most people still prefer talking to a live customer representative when they have ...

Customer service can make or break a brand. When it comes to customer service, we know that front-line employees are often the face of the company and set the tone for how a customer feels about their ...