To really build customer satisfaction, increase year-over-year growth and improve your brand, you need customer service and support that’s just as hyped as your products and services. If either of ...

Fake customer service phone numbers and email addresses are appearing in Google searches, warns the Federal Trade Commission. Some scammers are creating fake customer service information for popular ...

Amazon has warned that scammers are monitoring customer complaints in social media posts and comments. Crooks then reach out to you. AARP is seeing an uptick in complaints from consumers who have been ...

Large language models (LLMs), the underlying technology behind generative artificial intelligence, are helping make contact centers much more efficient. But at this point in time, they are not being ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

BROOMFIELD, Colo.--(BUSINESS WIRE)--Level 3 Communications, Inc. (NASDAQ: LVLT) today announced that it has launched the MyLevel3 portal, an enhanced customer Web portal designed to streamline ...

Three businesses recently earned their 16th consecutive Talk Award for their award-winning customer service. LAPEER, ...