In business, something worth doing well is worth documenting. That is why you want to fully communicate all aspects of what customer service means to your business, your employees and your customers.

According to the Small Business Administration, poor customer service is the number one reason that people discontinue doing business with a company. And since many customers never let you know ...

Customer service is best described as the never-ending pursuit of excellence to keep customers so satisfied that they tell others of the way they were treated in your place of business. Is that the ...

Social media is an indispensable marketing tool for modern businesses to provide customer service around the clock. Using Facebook or Twitter is a highly effective method of resolving or engaging with ...

Our business recently transitioned to a more sophisticated help desk platform. Throughout the search process, I was struck by how many solutions are laser-focused on features aimed at efficiency and ...

Breakthroughs, discoveries, and DIY tips sent six days a week. Terms of Service and Privacy Policy. You probably know the basic steps to getting good customer service ...

Add Yahoo as a preferred source to see more of our stories on Google. Target has implemented a new customer service initiative, called the “10-4” program, that requires employees to acknowledge ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. The customer is the foundation of any successful business.

Maryville is updating its customer service policy slightly to reflect the changing times. The amended policy, for example, removes the option of paying utility bills at local banks, Finance Director ...