The way you answer your customer service call can determine whether the customer's experience is positive or negative. Before you even get the customer's reason for calling, you must establish a ...

There is one area in particular where my recommendations have evolved over time, and that’s language. Today’s customers prefer what could be called an authentic style of customer service. In other ...

The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...

[url=http://arstechnica.com/civis/viewtopic.php?p=30086753#p30086753:2ubduuw6 said: fail-deadly[/url]":2ubduuw6]They also need accurate real time monitoring, and some ...

In a world where customer experience (CX) is increasingly important, CX professionals need to stay ahead of the curve. That’s where ChatGPT comes in. This cutting-edge generative artificial ...

It's time for a reality check. Chatbots are killing customer service. Obliterating it, maybe. If you're a customer, you probably already know that. The computer programs that conduct clumsy ...

Every time I'm about to call a customer service line – dread washes over me. I know I'll fold as soon as a customer representative says they can't help me, and I feel like I've lost before even trying ...