Salesforce Inc. today announced plans to acquire Fin, a major provider of customer service software, for about $3.6 billion. The deal will help the cloud giant enhance its Agentforce suite of ...

This article was written in collaboration with Taylor McAuliffe, researcher and writer for Altitude Accelerator, who focuses on investor relations, startup ecosystems, emerging technologies and ...

Not long ago, software licensing was the quiet part of the business. You picked a model, shipped a product, collected the check, and moved on. Today, licensing is suddenly in the spotlight—not because ...

CALGARY, Alberta, June 23, 2026 (GLOBE NEWSWIRE) -- Absorb Software, the leading global learning technology company, today released The State of Customer Education 2026, a benchmarking study of more ...

The new alliances bring the TSDs and the thousands of agents, technology consultants and VARs they work with into Front’s channel ecosystem. Customer service platform developer Front is expanding its ...

When she was hired by Tesla on a six-month contract in 2017, Denise Leleux didn't have a specific job title. But she was given a mission: Improve the customer experience at the electric vehicle ...

Multiple studies and opinion surveys performed across industries agree: It’s more cost-effective to retain existing customers than it is to acquire new ones. Knowing this, many business leaders devote ...

Contact center managers face an array of challenges as they establish and implement agent training programs, including budget, resources, time and training expertise. Modern contact centers encounter ...

Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through word-of-mouth, loyalty, and trust. Quality customer service will influence the ...

QKS Group announced today that it has named SMG as a leader in the SPARK Matrix™: Voice of the Customer (VoC) Q3, 2026.