Flash forward almost a decade and the outcome has not been quite as predicted — Groupon and LivingSocial have both undergone significant pivots toward more traditional eCommerce, as has Gilt, which is ...

GoPro’s dedicated customer base has helped its membership grow from 160,000 members in 2018 to 2.53 million members as of August 2024. In its latest quarter, GoPro reported subscription and service ...

ServiceNow threw its hat in the CRM ring with Autonomous CRM last September. It has positioned itself in customer service, support and CX more broadly, and executed several partnerships with CCaaS ...

Historically, subscriptions have been a major business model in media. Well before there was streaming media, print publications relied on subscriptions as a revenue stream alongside advertising.

Disconnected product and service systems hide early churn signals. A shared data layer and governed automation surface them before customers decide to leave.

Data: FactSet; Chart: Axios/Matt Phillips Companies that stand to profit revenues linked to the kind of auto-renewals that benefit from customer inattention and inertia have slumped since the ...