Mahindra South Africa introduces 'Reach Out', a revolutionary customer support programme promising responses within 24 hours ...

CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

Pop! The team cracks open the champagne to celebrate shipping its first version of a product to customers. All the product manufacturing and testing are done. One critical piece of the puzzle is ...

COLORADO, US - Media OutReach Newswire - 12 November 2025 - BGEANX has introduced a comprehensive upgrade to its customer service system, including 24/7 multilingual support, a blockchain education ...

The best POS system will vary based on your needs and the customer experience you want to provide. Here are 15 important features to look for.

One of the best quotes from tech-firm entrepreneur Steve Blank is “Get the heck out of the building! ” He wanted entrepreneurs to get out of the office in order to talk to their customers and learn, ...

Support agents are also allegedly configured with the "minimal set of permissions required" as part of Microsoft's Zero Trust "leased privileged access" approach regarding customer information. All ...

Okta's investigation into the breach of its Help Center environment last month revealed that the hackers obtained data belonging to all customer support system users. The company notes that the threat ...

Okta Inc. has discovered that hackers who breached its network two months ago stole information on all users of its customer support system — a scope far greater than the 1% of customers the company ...