Altiris last week introduced an upgraded version of its help desk software that’s designed to cut down on support calls by automating fixes and letting end users help themselves. Altiris last week ...

Tracking calls is normally a complicated process — the best call tracking software makes it easy. Keep reading to learn about the top options for your business and how to choose the right one for your ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

I've seen lots of threads, and looked at quite a few products today, and they all seem to suck in various ways. Our current software is being EOL'd and they've quoted a crazy amount to upgrade it. I ...

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LOS ANGELES, CA / ACCESSWIRE / July 2, 2020 / The founders of Ringba, an innovative pay per call tracking software program, are pleased to announce that they were recently named as the highest rated ...

If you’ve managed a Help Desk for very long, you know the frustrations your staff feels when dealing with callers who can be irritable and demanding. It helps to counsel your staffers to keep their ...

When the City of Des Moines, IA, decided to create a help desk from the foundation up, CIO Michael Armstrong learned quickly the importance of having an IT service management tool. "We were simply ...

New York, Feb. 09, 2022 (GLOBE NEWSWIRE) -- Reportlinker.com announces the release of the report "Inbound Call Tracking Software Market Research Report by Industry, by Deployment, by Region - Global ...

Well, I've gone and done it. Started up my own company, (well, starting) - <B>computerConsultants</B> : <I>your IT Dept.</I> View image: /infopop/emoticons/icon_cool ...