When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Symantec Corp. today plans to announce pcAnywhere 11.0, an upgraded release of its remote-access software that features performance improvements and a revised user interface for IT help desk ...

Quick Summary Struggling to deliver fast, reliable support across your organisation? Discover the 10 best help desk software solutions for enterprises in 2026 that help streamline ticketing, automate ...

AI success depends on whether enterprise data is ready, reachable, and close enough to the workloads that need it. In this eSpeaks episode, Dell Technologies’ Vrashank Jain explains why fragmented ...

TeamViewer is easy, free for personal use, and ticks all the remote control software boxes such as chat and file transfer. Meetings and remote video help are also part of the deal if you pony up for a ...

Being away from your computer doesn't mean you can't use it. The top remote access software we've tested allows you to control your own machine or someone else's from afar.

Funk Software Inc. in Cambridge, Mass., has announced Proxy 5.0, a new version of its remote control software designed to make it easier for help desk workers to support remote desktops. The new ...

If you've ever worked on a help desk, then you may understand all too well the frustration of dealing with users who are unfamiliar with applications and their computers. If your users are in-house ...

Jeff is tasked with separating the “gee whiz” factor from the truly useful when it comes to the latest tech gadgets, and oh, he holds a Ph.D. in physics. He currently works as the supervisor of ...