Critical thinking is one of the most valuable soft skills employees can develop. It combines experience, observation and analytical thinking to help people evaluate information, solve problems and ...

Many leaders default to quick fixes — but some problems can’t be solved, only led. Here’s how to spot the difference and stop wasting time, energy and trust. Not all problems need quick fixes — some ...

Imagine that your focused mind is like your right hand, and your unfocused mind is like your left. You'll get more done by using both. And it lightens cognitive load. Using only focused effort is like ...

Invisible work includes all the things employees do like answering email, attending meetings, and solving problems that are not necessarily in job descriptions or measured in any way. These things ...

Looking at challenges outside of your own company can lead to powerful change. Rosabeth Moss Kanter, professor at Harvard Business School, believes the world demands a new kind of business leader. She ...

Artificial intelligence works best within companies when it knows the context in which it is operating. Some of that context is easy to codify upfront, in explicit rules and guidelines. Some of it can ...

Frontline employees shape the customer experience, spot operational friction first, and determine whether new tools improve work or simply create more of it. Their motivation, judgment, and skill are ...

Dr. Sarah Matt was near the end of her training to become a surgeon when she realized her skills in research and complex experimentation could magnify her impact on health care far beyond the ...