BCN, a leading communications and technology solutions provider, today announced the introduction of PRISM™, its' digital experience platform designed to give BCN customers and Technology Advisors ...

As organizations accelerate device refresh cycles, expand reuse and refurbishment programs, and face growing requirements to protect data beyond the point of device retirement, secure and verifiable ...

In the realm of customer support, Artificial Intelligence (AI) and chatbots are revolutionizing how businesses interact with their customers. By outsourcing customer service tasks to AI-powered ...

Technology is making it easier than ever for businesses to communicate with customers. However, automation should not replace human skill and expertise.

ServiceNow Inc. is enhancing the artificial intelligence features in its service desk offering with Flow, a feature that ...

BOSTON--(BUSINESS WIRE)--Cogito, the leader in real-time AI coaching and guidance for the enterprise, today announced survey results that reveal insights into how consumers prefer to interact with ...

AI in customer service is cost-effective and efficient, but there are significant drawbacks that are eroding brand trust and damaging customer relationships in ways dashboards don’t capture. AI ...

Call customer service because the website can’t handle a basic transaction?​ Or does the technology simply get out of the way?​ That distinction is becoming one of the most important competitive ...

CHICAGO--(BUSINESS WIRE)--Exelon (Nasdaq: EXC) today announced that Tim Peterson, currently senior vice president, chief information officer and chief technology officer at Minneapolis-based Xcel ...