The following four case studies look in depth at the challenges faced by knowledge management officers (KMOs) across various headquarters. In each case, the KMOs exercised exceptional staff officer ...

This project will create a practical KM implementation manual that will help DOTs to address workforce challenges, gain efficiencies, and improve resilience to meet changing needs. An initial phase of ...

If a ghost, a werewolf and a vampire can appreciate how difficult it is Being Human, so can a BPM practitioner” -- Anonymous How important is the human factor in driving meaningful process ...

Over the past few weeks, the Solicitors Journal team has been interviewing knowledge managers from law firms of all sizes, asking them to describe their function within their firm and how they ensure ...