If you need help figuring out the new Kindle or iPad you just got for Christmas, there’s a help desk for that. The Free Library of Philadelphia has set up its first post-holiday tech table to assist ...

“Reprints Desk built its reputation for service and support in document delivery, arguable one of the most difficult categories to get right within the information industry,” said Scott Ahlberg, chief ...

SIMSBURY – Librarian Jenna Mayotte refers to the Simsbury Public Library as the town’s unofficial “help desk.” Mayotte is the business resource librarian, a position she has held for almost a year.

A help desk is critical to the operations of an IT services business. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get clients and their ...