In addition, the number of O2 shops - currently around 800 - is to fall by 60 by the end of the year, affecting company-owned locations rather than franchise partner sites. Verdi union secretary ...

This case study describes how O2, the mobile network, used online video content to improve customer service, reducing churn and driving incremental value in the UK. This case study describes how O2, ...

Designed to provide customers with a range of exclusive rewards, prizes, and experiences every Monday, the program represents a significant refresh of O2’s Priority service, which is available to all ...

Instead of strengthening customer service and differentiating O2 from its competitors through the quality of its advice, the planned savings will weaken the excellent work of its employees." That ...