John M. O'Connor (Career Pro Inc.) is a multi-year career coach, outplacement and career services leader based in North Carolina. When the job market turns into more of an employee's market, shortcuts ...

Call center agents play a crucial part in assuring a company's customers are happy with their services. Agents are responsible for answering customer questions, fulfilling requests, resolving problems ...

Competency-based interview questions ask candidates to share an example from their past experience that illustrates a specific competency required for the job. The best answers are specific and ...

A successful job interview should begin even before you shake hands with the interviewer. Many employers favor a behavioral interview structure to qualify successful candidates. They ask ...

What is a behavioral job interview? Here’s a handy guide, along with some great behavioral job interview questions you can ask. But just about every job interview includes at least a few behavioral ...

The premise behind behavior-based interview questions is that past performance is the best predictor of future success. To determine past performance, candidates are asked to provide specific examples ...