Add Yahoo as a preferred source to see more of our stories on Google. READER'S DIGEST, GETTY IMAGES I used to take pride in being a good listener. Turns out, I was getting only half the conversation.

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. The importance of body language in customer experience can be as ...

Body language experts reveal the hidden signals your face, eyes, hands and posture send—and how to decode what others are really feeling I used to take pride in being a good listener. Turns out, I was ...

I used to take pride in being a good listener. Turns out, I was getting only half the conversation. The whole body language part? Right over my young, naive head. Years ago, I was interviewing a ...