David Nield is a technology journalist from Manchester in the U.K. who has been writing about gadgets and apps for more than 20 years. He has a bachelor's degree in English Literature from Durham ...

The Remote Help app looks a lot like or has a similar function as the existing Quick Assist app on Windows, but with a few significant advantages which include: It integrates with Microsoft Endpoint ...

The new Windows add-on for Quick Assist allows IT teams to securely support remote and hybrid employees via Endpoint Manager without a VPN. As companies went remote at the start of the COVID-19 ...

We've all been there — whether it's a grandparent struggling with a new device or a parent confused by software updates. It’s frustrating when you want to help but can’t be there in person. While ...

Windows Management Instrumentation Command-line or WMIC is an in-built utility which helps you gather information regarding computer hardware and more. From checking the hard disk health to disabling ...

With in-person IT support now relatively rare, tech workers are under increasing pressure to support end-users and endpoint devices remotely — and they need better overall support and tools to do that ...

For many working in the post-pandemic world, gone are the days of watercooler conversations, impromptu office visits and after-work happy hours to communicate, collaborate and create culture with ...

Is your laptop’s trackpad or keyboard broken, and do you need to use it urgently? Or, do you want to give a presentation from your laptop but don’t have a controller? Well, Remote Mouse is the ...

My wife would like a relatively light weight laptop (<3 lbs) to use at home and around the office that will primarily be used to Remote into her work desktop. We purchased a Lenovo Yoga 700 (11.6" ...