A knowledge base has the power to greatly improve your user experience. It’s practically the best solution for customer support, employee collaboration, and coordination with other business processes.

Sometimes, you can enter into a technology too early. The groundwork for semantics was laid down in the late 1990s and early 2000s, with Tim Berners-Lee's stellar Semantic Web article, debuting in ...

AMMAN — President of the Princess Sumaya University for Technology (PSUT) Wejdan Abu Elhaija has announced the launch of the first phase of the “Smart Knowledge Ecosystem” (PSUT AI Knowledge Base), ...

A knowledge graph provides the associations between resources in a potentially complex information space. There is an intriguing fallacy (what I call the disconnected data fallacy) that seems ...

For IT and support teams, a well-maintained knowledge base is the foundation of efficient service management. An extensive knowledge repository enables employees to quickly find answers to issues, ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

Knowledge bases are powerful self-service features that improve customer satisfaction, enhance user experience and reduce customer support costs. The knowledge base can also be an SEO goldmine if ...

GOOGLE is building the largest store of knowledge in human history – and it’s doing so without any human help. Instead, Knowledge Vault autonomously gathers and merges information from across the web ...