CMS Wire

Zoom Introduces Category-Redefining Contact Center Solution

Zoom Contact Center sets new standards for customer service and employee experiences through omnichannel, video-optimized interactions. Today, Zoom Video Communications, Inc. announced Zoom Contact ...
Business Wire

Verint and Zoom Expand Partnership to Elevate Customer Experience Across the Enterprise with Zoom Contact Center

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (Nasdaq: VRNT), The Customer Engagement Company ™, and Zoom Video Communications, Inc. today announced an expanded partnership to help organizations deliver ...
No Jitter

Zoom’s New Contact Center Offering: Your Calls Are Important to Us

At Zoomtopia 2021, Zoom launched its Video Engagement Center. It was intended to be complementary to CCaaS solutions, including Five9, which Zoom was in the process of acquiring. That acquisition did ...
CRN

Zoom Intros First Native Cloud Contact Center Product Following Terminated Five9 Deal

Zoom says that in addition to its first homegrown contact center offering, now available through the channel, it will maintain its existing contact center partnerships with Five9, Genesys, NICE ...
Computerworld

Zoom talks up a video-centric workplace

At this week's Zoomtopia event, the company rolled out plans for video call centers, better transcription and translation features, integrated whiteboards, and hot-desking options for the hybrid ...